19 days old

Call Center Representative

Star One Credit Union
Sunnyvale, California 94089
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  • Job Type
  • Job Status
    Full Time


(Must have previous financial institution experience) 

Be a part of one of the most successful financial institutions in the country!  Star One Credit Union is the Silicon Valley's largest, member-owned financial institution that offers financial services to more than 100,000 members worldwide. With assets over $9 billion, Star One is the largest credit union based in Silicon Valley and ranked 17th in total assets among more than 5,700 credit unions nationally.  Our Mission is to help members improve their lives by delivering valuable financial services!!


We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!

  • Annual Wellness Benefit (Up to $420.00 annually for gym membership & equipment)
  • 401(k) Plan, Match, and Profit Sharing
  • Education Assistance
  • Employee Loan Discounts 
  • Medical, Dental, and Vision (Effective date of hire)
  • Paid Holidays
  • Paid Time Off Program 
  • Staff Incentive Variable Pay (Bonus)

Job Title:  Call Center Representative  

Responds to member questions regarding accounts, loans, and other credit union products and services.


Hours:  Monday through Friday from 9:00 a.m. to 6:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. 


COVID-19:  At Star One, the health and safety of our employees and members is our number one priority.  We follow all of the Santa Clara County protocols and offer additional compensation for employees working in our branch locations.  


Job Scope/Duties

This position handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution. Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. Recognizes and offers members product or service options to best fit the member’s needs. Resolves or escalates complaints through appropriate channels. Processes member requests including funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc. Performs other duties and assignments including administrative, special projects and supports general Call Center functions.


 Experience/Minimum Education Requirements

Normally requires an Associate’s Degree in Business Administration or related field; or the equivalent level of experience in the functional area plus 2 years’ experience in a financial institution. Call Center or strong customer/member telephone service experience is required.


Special Requirements

Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions. Must have excellent written and verbal communication skills. Attention to detail with high rate of accuracy is required.  Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment.  Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently. 



Provide excellent service to members and support department to help achieve department goals.



We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

Posted: 2021-03-30 Expires: 2021-04-29

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Call Center Representative

Star One Credit Union
Sunnyvale, California 94089

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